Shipping policy

Order Processing & Fulfillment

Most TERV orders are processed and prepared for shipment within 4 business days.

Many TERV products are made to order, customized, personalized, or produced in small batches. Certain products may require additional production time. If a product has a longer estimated production time, that information will be stated on the applicable product page or communicated during the custom-order process.

Business days are Monday through Friday, excluding major holidays.

Please note that production and fulfillment time is separate from carrier transit time.

Shipping Rates

TERV currently offers the following shipping options within the United States:

Standard Shipping: $8
Free Standard Shipping: Orders of $100 or more
Express Shipping: $15

The $100 free-shipping threshold is calculated based on the qualifying merchandise subtotal after discounts and before applicable taxes, unless otherwise stated during a promotion.

Shipping options and pricing available for a particular order will be displayed at checkout.

Estimated Delivery Times

Once your order has been fulfilled and transferred to the shipping carrier, estimated transit times are:

Standard Shipping: approximately 3–5 business days
Express Shipping: approximately 1–2 business days

These shipping times are estimates and begin after your order has been produced, processed, and handed to the carrier.

For example, an order requiring up to 4 business days of fulfillment followed by Standard Shipping may arrive approximately 7–9 business days after the order is placed.

Delivery estimates are not guarantees.

Custom & Made-to-Order Products

Custom, personalized, and made-to-order products may require additional production time depending on the complexity of the order, quantity ordered, material availability, design approvals, and other production requirements.

When a design proof or customer approval is required, production time may not begin until all required information and approvals have been received.

For large team, organization, event, or bulk orders, estimated completion and shipping timelines may be provided separately.

Shipping Destinations

TERV currently ships to addresses within the United States.

International shipping is not currently offered through our standard online checkout.

We may expand our shipping destinations in the future.

Tracking Information

When tracking is available, you will receive shipping confirmation and tracking information after your order has been fulfilled.

Please allow time for the carrier's tracking system to update after a shipping label is created.

Shipping Delays

TERV is not responsible for carrier delays or delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, service interruptions, natural disasters, or other unforeseen events.

If your shipment appears significantly delayed, please contact us and we will assist where reasonably possible.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you discover an error, contact us as soon as possible. We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.

If an order is returned to TERV because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to resend the order.

Lost, Damaged or Incorrect Shipments

Please inspect your order when it arrives.

If your shipment arrives damaged, you receive an incorrect product, or you believe your package has been lost in transit, contact us as soon as possible at contact@cadesol.com.

For damaged items, please include your order number and photographs of the product and shipping packaging when possible.

We will review the issue and work with you toward an appropriate resolution.